• Susie Wilson

Job Application Etiquette




When applying for a job the application you submit is your first and only chance to make a positive impression. It will determine if you are shortlisted to the next stage of the recruitment process or if you’ll be notified that you have been unsuccessful. Regardless of if you have the skills and experience for the job there a many things you can do to ensure you impress the recruiter and increase your chances of being added to the list of people the recruiter wants to interview or find out more about.

Here are our top tips for impressing a recruiter with the right job application etiquette.

Follow the instructions on how to apply

There are instructions on how to apply for the position for a reason. If it specifies you must submit an application letter and resume you need to submit both, not just a resume. If it asks for a response to the key selection criteria you need to provide a specific response to the key selection criteria. If it says to hand deliver your application or asks you to submit your application via email, wherever possible its best to follow those instructions. If you don’t follow the instructions, the recruiter is left wondering if you can’t follow instructions on how to apply, how will you follow instructions when in the position?


Address the Key Selection Criteria

Addressing key selection criteria can be painful; it takes a lot of time and effort and often you have to wonder if your response to the selection criteria is really a true reflection of your ability to do the job. However, if a job application specifically requests a key selection criteria response you need to submit a response. If you don’t there is really no need to bother submitting a covering letter and resume. Failure to provide a response will instantly rule out your application.


Tailor and personalise your application

I’m not a fan of the apply now function available on many online jobs boards where by clicking on that button you automatically send off the resume you have saved to your profile. Always always always submit a resume, and covering letter where required, and tailor it to the position. We want to see that you are genuinely interested in the vacancy and have taken the time to tailor your application to highlight your skills and experience most relevant to the position you are applying for.

The other thing you should always do when submitting an application is to address it to the person who is listed as the contact on the job advert or position description. If there’s no name, even just include the company name. It never ceases to amaze me how many generic applications I receive addressed to “To whom it may concern” or “Dear Sir/Madam” when my details are on the job advert. Often these applications don’t even list or reference the title of the position the person is applying for. Not a great way to make a first impression!


Make it easy for us to contact you

Just this week I received an application with no contact details! Yes that’s right, no phone number or address and the only reason I had this persons email address was because he applied via email, not because it was listed in his resume. This happens more often than you would think. Make it easy for the recruiter of find your phone number and/or email address by having it on each document you submit or even having it in the header/footer so it appears on each page.


Submit word or pdf documents if applying online or via email

I detest covering/applications letters submitted in Notepad! They are not visually appealing, the formatting is terrible and it does not present as a professional business document that sells you. It’s often hard to read and I think people quickly add a few lines without any thought to using that opportunity to highlight skills and experience. The time invested in writing a covering letter in word/pdf will be time well invested. I have seen some resumes in interesting formats over the years and sometimes I haven’t even been able to open them because I don’t have that software. My recommendation is to submit your application in word or pdf format. Make sure you have the formatting correct so your application looks visually appealing.

You don’t want to waste the recruiters time by them not being able to open your application, or having to download software to be able to access it. If the recruiter is time poor and they have plenty of other applications to choose from they may simply cross your application off the list and move on to the next one.


What’s on your job application etiquette list? I’d love to hear about what you consider important when submitting an application or as a recruiter what etiquette you look for. Feel free to leave me a comment and share your thoughts.



When life gives you lemons…Resilience – It’s the buzz word we hear so much, but what does it actually mean to be a resilient …



But how do you learn to be resilient?

Research has shown us that:

  • Resilient people think and act a certain way that enables them to face the challenges that life will inevitably throw their way. Life is not perfect. Resilient people seem to know and expect that tough times will happen in life. They focus their energy on the things that they can control and understand that they can get through the tough times.

  • Resilient people understand that they need to face failures and challenges to cultivate resilience. They face their stressors rather than avoid them, learn from their mistakes and rebound from failures.

  • Resilient people think about their actions. They question if what they are doing is helping or harming them. Too often we have toxic things in our life that are actually harming us. Next time you are focusing your energy on a negative situation, stop for a second to think if your actions are helping or harming you. This allows you to take back control over your decision making.

Everybody is facing their own challenges and sometimes people are fighting a secret battle. But remember, you have the power to control how you react to situations in life. Next time you are facing a challenge, I encourage you to practice gratitude and build resilience.

‘A person who fell and got back up is much stronger than the person who never fell.’