TERMS & CONDITIONS
Please be advised that unless otherwise stated all one-day or half-day courses are carried out at a date of mutual convenience between Susie Wilson Etiquette & Finishing School and the client. Once a date and venue have been arranged, and payment has been received, clients will receive an email with final confirmation and arrangements for the day. The tuition will not go ahead until full payment has been received.
A 25% non-refundable deposit is required to secure the course training date, with the balance due 14 days before the course commencement date.
More than 14 days before the course commencement date = 25%
14 days to 7 days = 50%
Less than 7 days = 100%
Postponements are considered on a case-by-case basis.
For all group courses provided by Susie Wilson Etiquette & Finishing School in Australia, full payment is required to secure your place.
Once payment has been received, clients will receive an email with final confirmation and arrangements for the courses. No places can be held without full payment.
Cancellations & Postponements
No refund is offered to students on group courses.
In the unlikely event that a course with a stated minimum number of attendees does not meet the target then Susie Wilson Etiquette & Finishing reserves the right to cancel the course.
A full refund will be offered to fully enrolled students within seven working days. SW Etiquette & Finishing cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.
General Terms & Conditions
Methods of Payment
Payment is required via bank transfer, PayPal credit or debit card. Details will be provided on booking.
All payments received must be in Australian Dollars.
Damages and Breakages
Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by Susie Wilson Etiquette & Finishing School or affiliated companies, will be covered by the responsible party.
Susie Wilson Etiquette & Finishing School asks all students to arrive for the time stipulated on the course welcome information, unless agreed otherwise. Susie Wilson Etiquette & Finishing School will leave and no refund will be offered for students who fail to show after 40 minutes without telephoning, texting or emailing to alert her to their lateness.
Some of the training courses take place in Melbourne’s most prestigious private member's clubs and hotels, which enforce dress codes. SW Finishing School will be unable to go ahead with the training should students turn up in clothes that contravene these dress codes.
Information on dress codes (together with all other relevant information about the course) will be sent upon receipt of payment. The student accepts that failure to comply with the dress code will result in training not taking place. No refund will be offered.
Filming & Photography
Video or audio recording of any class, seminar or workshop given by SW Finishing School is prohibited unless otherwise agreed. If permission has been granted, then it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.
Susie Wilson Finishing School may film or photograph a tutorial for internal or external marketing purposes. Students or clients who do not wish to be captured must alert SW Finishing writing no less than five working days before the course commencement date. SW Finishing School will inform students of any planned filming or photography by a party other than SW Finishing School in writing.
Susie Wilson Etiquette & Finishing reserves the right to postpone any training due to industrial action, ill health or any other unforeseen occurrence, and will make every best effort to inform the client in time.
Susie Wilson Etiquette & Finishing the right to change or replace any modules on any of the listed courses; where possible students will be notified of these changes.